Privacy Policy

Welcome to PG Ghar. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our accommodation services.

1. Business Information

Business Name: PG Ghar
Owner: Sweta
Address: Malad East, Mumbai, Maharashtra – 400097, India
Phone: +91 98207 79777
Email: pggharmumbai@gmail.com

2. Information We Collect

We may collect the following information when you interact with our website or contact us:

• Full Name
• Mobile Number
• Email Address
• Preferred Accommodation Details
• Gender (if provided)
• Check-in Date
• Duration of Stay
• Identification Details (only during booking, if required)
• Any information voluntarily submitted through enquiry forms, WhatsApp, phone calls, or email.

Additionally, our website may automatically collect IP address, browser type, device information, operating system, date and time of visit, pages visited, referring website, and cookies/usage data.

3. How We Use Your Information

• Respond to your enquiries.
• Help you book accommodation.
• Contact you regarding room availability.
• Provide customer support.
• Improve our website and services.
• Send important booking-related communications.
• Verify your identity when required.
• Maintain internal business records.
• Comply with applicable legal requirements.

We do not sell your personal information to third parties.

4. Cookies

Our website may use cookies and similar technologies to improve website performance, remember your preferences, analyze traffic, measure campaign performance and enhance user experience. You can manage or disable cookies through your browser settings.

5. Google Analytics

We may use Google Analytics to understand how visitors interact with our website. It may collect device information, browser information, approximate location, pages visited and time spent on the website. This information is collected in an aggregated and anonymized manner.

6. Google Ads & Advertising

Our website may use Google Ads and related advertising technologies, including conversion tracking and remarketing features, to measure advertising effectiveness and display relevant advertisements. Users can manage preferences through their Google account settings.

7. Contact Forms

When you submit an enquiry, we collect only the information necessary to respond — for accommodation enquiries, booking assistance, customer support, and follow-up communication.

8. WhatsApp Communication

If you contact us through WhatsApp, we may retain the conversation for customer service, booking assistance, and record-keeping.

9. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only when required by law, with government authorities when legally obligated, with trusted service providers under confidentiality, or to protect our legal rights or prevent fraud.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we use commercially acceptable means, no method of electronic transmission or storage is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, WhatsApp and social media platforms. We are not responsible for their privacy practices.

12. Children's Privacy

Our services are intended for individuals who are legally eligible to enter into accommodation agreements. We do not knowingly collect personal information from children.

13. Your Rights

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent for marketing communications.
• Request information about how your data is processed.

14. Data Retention

We retain personal information only as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes and enforce our agreements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised Effective Date.

16. Contact Us

PG Ghar
Owner: Sweta
Phone: +91 98207 79777
Email: pggharmumbai@gmail.com
Address: Malad East, Mumbai, Maharashtra – 400097, India